Toll Free: 866-539-6362
Mon-Fri 8am-7pm EST
Local: 386-586-3650
Fax: 386-586-3629
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to Help Index
| Pricing and Billing |
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| Do I have to pay sales tax? |
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You only have to pay sales tax if you are located in the same state as our warehouse. |
| I have a question on my charges. |
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Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance. |
| I need a copy of my receipt/invoice. |
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Click the "My Account / Order Status" link at the top right hand side of our site to print invoices. |
| When will my credit appear on my account? |
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It usually takes less than a week for us to process a return and issue you store credit. |
| When will my credit card be charged? |
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(Policy as of 10/10/08) When you check out your card is charged. We used to take authorizations at the time of sale and then charge the card when we prepare the package for shipping. We received many requests to accept paypal and electronic checks as payment options. In order to be able to use paypal and electronic checks we had to change our payment processing protocols to capture funds immediately when you check out.
If your order is backordered you can request for us to refund your funds and then call you to take a new payment when the product is ready to ship. You can check if your order is backordered by logging into your account and clicking on "review orders." |
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Making a purchase on our website or over the phone means you agree to our policies as explained on the Terms of Use and Help pages.
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