Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
During the checkout process you may choose any of our payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
Credit / Debit Cards: Visa, Mastercard, American Express, Discover.
Paypal Express Checkout
Google Checkout
Mail in a money order (only for orders taken over the phone - the website does not allow you to choose money order but we can force it on our end.)
Cash in person (If you plan to come to our office to pick up your purchase in person and plan to pay with cash you must bring exact change. We do not have a cash register.)
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. If your item(s) are in stock we will ship your order shortly after we receive payment from you. We ship daily Monday-Friday.
What is the return policy?
All returns for refund must be completed within 15 days of the day the tracking or delivery confirmation number says you received the item. Refund will be issued to the original method of payment for the product price (see exceptions below.) Shipping price is not refundable - no exceptions. For all returns after the 15 day period, the refund will be issued in the form of store credit - no exceptions.
Exceptions:
1. If you buy a brand new remote and return a used remote then you will get a refund for the price of a used remote.
2. If you buy a used remote and return it in condition unbecoming of one of our excellent condition used remotes then there will be no refund.
3. If you physically break the item it is not returnable or exchangeable.
4. If you buy a key you can only return it if the key is uncut.
Making a purchase on our website or over the phone means you agree to our policies as explained on the Terms of Use and Help pages.
Return to Help Index
